====== Users ====== Each user represents one person using the service, an admin or a fax machine .. contents:: :local: User Parameters --------------- ``Name`` ======== This is the users long name, and will be used for CallerID inside the organization ``Extension`` ============= This is the extension used to dial or send messages to the user. It must be unique ``Username`` ============ This is the users username on the platform for identification purposes. It must be unique ``SIP Password`` ================ This is the password used for authenticating VoIP devices to this users account. .. important:: It is STRONGLY recommended you not changes this unless you are absolutely certain you know what you are doing. Changing this will affect your service ``Max Bindings`` ================ This is the maximum number of concurrent devices the user can have registered. It is set conservatively to 10. It should not be changed unless you are certain. ``PIN`` ======= This is the users OnCall pin. We generate one randomly. This is not the users voicemail pin. That is set on the mailbox. ``External CallerID Name`` ========================== Outound callerID name will be what is entered here. This MAY be different from the users name for display purposes. ``External CallerID Number`` ============================ Outbound calls from this user will come from the number selected here. If nothing is selected, they will come from the accounts default callerID ``Mobile`` ========== The users mobile phone number. Described `here `__ ``Call Timeout`` ================= The call timeout for the users call behaviors. This is described in detail `here `__ ``Forward Behavior`` ==================== How inbound calls will be handled. Described `here `__ ``Location`` ============ What physical office location is this user assigned to. This information is used for: * Identifying what 911 information to send when the user dials 911 * When using location features such as `Call Forward Location `__ ``Mailbox`` ============ Which mailbox will be the users primary mailbox. :Self: If set to self we will create a mailbox specifically for the username if one does not exist, and then assign that mailbox. :None: The user will not have voicemail :Any other value: The selected mailbox will be assigned to the user. A users primary mailbox is given special consideration. * Only the primary mailbox is checked when dialing in via \*86 * Only messages in the primary mailbox will activate MWI indicators on their devices ``Email to send notifications`` =============================== This is described in detail `here `__ ``Email to send voice message`` =============================== This is described in detail `here `__ ``Fax Extension`` =============================== Here you can assign the user to a fax service. This will enable sending of faxes from their portal and mobile application. ``OnCall remind minutes`` =============================== This is described in detail `here `__ ``OnCall Remind Email`` =============================== This is described in detail `here `__ ``Outbound SMS Number`` =============================== This is the number that SMS messages from the user will come from .. note:: only matters if the user is SMS Enabled ``Mobile Signaling`` =============================== Controls what transport the RingRx mobile app uses. Unless you are certain about what you are doing, this should not be changed ``Enable SMS`` =============================== Controls if the user is allowed to send/receive SMS messages ``SMS Auto Responder Enable`` =============================== Enables automatic responses to inbound direct SMS messages. ``SMS Auto Response text`` =============================== What text should be sent in reply to an inbound sms .. important:: SMS Auto responses are ONLY sent back to direct SMS messages. Group messages and internal messages will not receive an auto-response. We also limit each auto-response to 1 message every 30 seconds per phone number to prevent auto-response loops and spam ``Call Recording`` =============================== Controls if/when the users calls will be recorded :None: None of the users calls will be recorded :Inbound: Only Inbound calls TO the user will be recorded :Outbound: Only outbound calls FROM the user will be recorded :Both: All calls from or to the user will be recorded .. important:: Consult local laws about call recording before setting this. ``Play Recording Announcement`` =============================== On inbound calls to the user, a prompt will be played indicating the call will be recorded. ``Role`` =============================== What permissions the user will have :User: The user may login as themselves to the portal, use the mobile app and otherwise participate in the system :Admin: The user has all the rights of a user but also has access to control the account settings and create/delete configurations :Fax: This is ONLY used for accounts bound to a fax machine. This should not be set manually ``Mailbox delegations`` =============================== Here you can delegate other users mailboxes to this user. This is described `here `__