Frequently Asked Questions¶
Voicemail greetings¶
How do I update/change my outbound greeting?
From my PC/Portal¶
You can upload a MP3 or WAV file to the portal on the Phone Settings page
If you have a professionally recorded greeting please ensure its one of the following formats:
- WAV
Stereo or Mono are supported WAV file
- MP3
Stereo or Mono are supported
If you prefer, you can use our Recording Studio to ensure format compatibility
From Desk phone/App¶
Dial *86 to check your voicemail
You will need to enter your voicemail pin for this.
Once logged into voicemail, option 3 will allow you to manage your greeting
Voicemail PIN¶
How do I change my voicemail PIN
From my PC/Portal¶
Navigate to Messages & Faxes > My Voicemail Settings page
From Desk phone/App¶
Dial *86 to check your voicemail
You will need to enter your voicemail pin for this.
Once logged into voicemail, option 4 will allow you to manage your PIN
International Dialing¶
By default RingRx service enables all US and Canada destinations. If you need to dial outside that, you will need to contact support to open up full international dialing.
Dialing US & Canada¶
You can dial any US or Canada number by 7, 10 or 11 digit.
- 7 digit dialing
If you dial by 7 digits, we will presume the number you are calling is in your area code and prefix it with the area code of your callerID.
- 10 digit dialing
If you dial by 10 digits, we assume the number is a US domestic number
- 11 digit dialing
If you dial by 11 digits, this is a fully formed US domestic number and we will route exactly as dialed.
International Dialing¶
If you have enabled international dialing, RingRx only supports dialing with the US international dialing prefix of 011.
This means
011<country code><number>
How do I bring a number to RingRx?¶
If you have a number with another telephone company, you can bring it over to your account on RingRx. This process is called a “port” and is an official process in which two phone companies manage who is responsible for your number. To bring your number to RingRx, just fill out the Port Request form here:
We will handle the rest. Please be advised it can take 1-3 weeks for a port to complete, so just be prepared for the time schedule. Don’t worry, your number will still work the entire time with no expected downtime. You can also forward your existing number to your temporary RingRx number while the port is in process.
When will I get my number?¶
When you sign up for a new trial account, we will always get you one main account phone number at the time of sign up. This main account phone number is provided to you and all of your co-workers who are part of the initial trial. Please check your email if you are unsure of the number or forgot it. You may also get the information in the user portal here:
If you have multiple users on the trial, we can obtain additional numbers for your co-workers who can use them as direct-dial private numbers as well as for texting.
How do I get a phone number for other users?¶
To obtain a new number for general account use or for a particular user, please contact us at support@ringrx.com. We manually pick the number(s) for you. We will always attempt to get a number using the following preferences:
in your area code In your city or town. If none available, we get the nearest available city or town. With the same prefix as other numbers on your account
:in your area code :In your city or town. If none available, we get the nearest available city or town. :With the same prefix as other numbers on your account
How do I add a user?¶
To add a new user to your account, whether you are in trial or are a subscribed account, please please submit a request via email at support@ringrx.com. We will need to know the following:
:User’s first and last name :User’s email address :Preferred extension, if any (if none specified, we follow the logic that exists on your account) :If they want texting and faxing features enabled
After we receive your request, we will create the user the same day and email their instructions to get started.
If the purpose of the extension is more functional (e.g. back office, waiting room, or exam room) than for a particular person, just let us know and we will help set it up appropriately for you company.
How does the On Call System work?¶
RingRx OnCall routes urgent calls to the right provider on the right device using a fully automated system that is built into your platform. It is necessary for RingRx support to help set this part of the system up prior to using it. Please contact us at support@ringrx.com to get the process started.
Documentation can be reviewed here OnCall Documentation
Can I still use my fax machine?¶
Yes you can! RingRx is proudly one of the few HIPAA compliant services that offers both web-based as well as machine based faxing. We do this because we know the modern medical office has diverse needs and staff preferences, and our goal is to work in any way that is most comfortable for you. In order to use a fax machine, you will need to buy an ATA device, which is a small box that connects your network to your fax machine’s traditional land line.
Contact us at support@ringrx.com to get started.
For more system details about our fax service, please go here Fax Documentation
How do I send or receive a fax?¶
RingRx offers both web-based and machine-based faxing. For assistance with machine-based faxing, contact your system administrator or support@ringrx.com
To send a fax, log in to our Online Portal, select Messages & Faxes at the top, then select Send Fax .
You will see a form with basic contact information for the recipient on the right. Fill out the recipient information, including the fax number, the recipients name, and company. You have options to “Save Contact” to facilitate future faxing. You may also select “Include Cover Page”. If so, you may add a Subject, and a Comment to make it clear to the recipient.
Select Choose File and upload a PDF or TIFF file, then select Send.
A few things to keep in mind:
You can create contacts of people you routinely fax to. These are located in Contacts tab.
Future faxing to an existing Contact can be expedited by selecting Contacts button in the Fax form
You do not have to fill out a cover page. Cover pages have a HIPAA security disclaimer..
You may attach any document you want to fax as long as its a PDF or TIFF format
After you Send the fax, the transmission will appear in Outbox during while it is in process of sending. Faxes with several pages and high resolution documents can take some time. After the fax is completely sent, it will appear in the Sent folder
When do I get my desk phone?¶
Desk phones are shipped at the time you start your subscription (after the free trial period or when you decide to setup a permanent account.)
Can we use our current desk phones?¶
RingRx’s philosophy is to offer the highest quality desk phones at the most competitive prices. We are so determined to give you the best audio experience, we only interface with select manufacturers and models. It is also why we include the price of desk phones with our service (select plans only). If you already have a model and you would like to see if we are able to use it, please contact us at support@ringrx.com. We will need to know the manufacturer and model.