Mobile Application¶
The majority of RingRx users will make use of our robust mobile application. Regardless of the platform the capabilities are the same.
Installation¶
Android
¶
You can install the Android app from Google Play
Logging In¶
Logging in normally
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Once installed, you simply login with the email address for your RingRx user and that accounts password
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Using a QR Code
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Alternatively you may login using a QR code generated from the portal using details QR Code
Navigate to My Phone
Scroll down to the QR code and click generate
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Press the QR code on the app login screen and aim it at the generated QR code.
Contacts¶
The mobile app allows you access to two different contact silos.
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These are managed differently
Phone Contacts
¶
These will be your own phone contacts. These are managed through your native phone and are stored on your phone.
RingRx Contacts
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These are kept separate from your phone contacts and are NOT backed up with your phone data so these remain secure for PHI reasons.
This will include:
- Your Contacts
These are your private RingRx contacts
- Group Contacts
These are contacts anyone in your account has denoted as a group contact
- Directory
All other users/extensions in your RingRx account. This allows you to easily find and dial co-workers even in large organizations.
Collecting Logs¶
Occasionally support may need logs from the mobile device to help diagnose an issue.
Enabling Logs on Android
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First navigate to the application settings using the icon on the top right
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Then select “Preferences”
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Then enable the troubleshooting logs
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Now logging is running. Work to reproduce whatever problem you are diagnosing and then submit the logs to RingRx
Collecting Logs on Android
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First navigate to the application settings using the icon on the top right
Then select “Logs”
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Then select logs options on the top right
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And using share email them to RingRx
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