Mobile Application

The majority of RingRx users will make use of our robust mobile application. Regardless of the platform the capabilities are the same.

Installation

Android

You can install the Android app from Google Play

iPhone

You can install the iOS app from iTunes

Logging In

Logging in normally

Once installed, you simply login with the email address for your RingRx user and that accounts password

_images/android_login.png

Using a QR Code

Alternatively you may login using a QR code generated from the portal using details QR Code

  • Navigate to My Phone
  • Scroll down to the QR code and click generate
_images/my-phone_qrcode.png
  • Press the QR code on the app login screen and aim it at the generated QR code.

Contacts

The mobile app allows you access to two different contact silos.

_images/android_contacts.png

These are managed differently

Phone Contacts

These will be your own phone contacts. These are managed through your native phone and are stored on your phone.

RingRx Contacts

These are kept separate from your phone contacts and are NOT backed up with your phone data so these remain secure for PHI reasons.

This will include:

Your Contacts:These are your private RingRx contacts
Group Contacts:These are contacts anyone in your account has denoted as a group contact
Directory:All other users/extensions in your RingRx account. This allows you to easily find and dial co-workers even in large organizations.

Collecting Logs

Occasionally support may need logs from the mobile device to help diagnose an issue.

Enabling Logs on Android

  • First navigate to the application settings using the icon on the top right
_images/android_settings.png
  • Then select “Preferences”
_images/android_settings_preferneces.png
  • Then enable the troubleshooting logs
_images/android_preferneces.png
  • Now logging is running. Work to reproduce whatever problem you are diagnosing and then submit the logs to RingRx

Collecting Logs on Android

  • First navigate to the application settings using the icon on the top right
  • Then select “Logs”
_images/android_settings_logs.png
  • Then select logs options on the top right
_images/android_logs_settings.png
  • And using share email them to RingRx
_images/android_logs_share.png