Mobile Application¶
The majority of RingRx users will make use of our robust mobile application. Regardless of the platform the capabilities are the same.
Installation¶
Android
¶
You can install the Android app from Google Play
Logging In¶
Logging in normally
¶
Once installed, you simply login with the email address for your RingRx user and that accounts password
![_images/android_login.png](_images/android_login.png)
Using a QR Code
¶
Alternatively you may login using a QR code generated from the portal using details QR Code
Navigate to My Phone
Scroll down to the QR code and click generate
![_images/my-phone_qrcode.png](_images/my-phone_qrcode.png)
Press the QR code on the app login screen and aim it at the generated QR code.
Contacts¶
The mobile app allows you access to two different contact silos.
![_images/android_contacts.png](_images/android_contacts.png)
These are managed differently
Phone Contacts
¶
These will be your own phone contacts. These are managed through your native phone and are stored on your phone.
RingRx Contacts
¶
These are kept separate from your phone contacts and are NOT backed up with your phone data so these remain secure for PHI reasons.
This will include:
- Your Contacts
These are your private RingRx contacts
- Group Contacts
These are contacts anyone in your account has denoted as a group contact
- Directory
All other users/extensions in your RingRx account. This allows you to easily find and dial co-workers even in large organizations.
Collecting Logs¶
Occasionally support may need logs from the mobile device to help diagnose an issue.
Enabling Logs on Android
¶
First navigate to the application settings using the icon on the top right
![_images/android_settings.png](_images/android_settings.png)
Then select “Preferences”
![_images/android_settings_preferneces.png](_images/android_settings_preferneces.png)
Then enable the troubleshooting logs
![_images/android_preferneces.png](_images/android_preferneces.png)
Now logging is running. Work to reproduce whatever problem you are diagnosing and then submit the logs to RingRx
Collecting Logs on Android
¶
First navigate to the application settings using the icon on the top right
Then select “Logs”
![_images/android_settings_logs.png](_images/android_settings_logs.png)
Then select logs options on the top right
![_images/android_logs_settings.png](_images/android_logs_settings.png)
And using share email them to RingRx
![_images/android_logs_share.png](_images/android_logs_share.png)