Users¶
Each user represents one person using the service, an admin or a fax machine
- User Parameters
NameExtensionUsernameSIP PasswordMax BindingsPINExternal CallerID NameExternal CallerID NumberMobileCall TimeoutForward BehaviorLocationMailboxEmail to send notificationsEmail to send voice messageFax ExtensionOnCall remind minutesOnCall Remind EmailOutbound SMS NumberMobile SignalingEnable SMSSMS Auto Responder EnableSMS Auto Response textCall RecordingPlay Recording AnnouncementRoleMailbox delegations
User Parameters¶
SIP Password¶
This is the password used for authenticating VoIP devices to this users account.
Important
It is STRONGLY recommended you not changes this unless you are absolutely certain you know what you are doing. Changing this will affect your service
Max Bindings¶
This is the maximum number of concurrent devices the user can have registered. It is set conservatively to 10. It should not be changed unless you are certain.
PIN¶
This is the users OnCall pin. We generate one randomly.
This is not the users voicemail pin. That is set on the mailbox.
External CallerID Name¶
Outound callerID name will be what is entered here. This MAY be different from the users name for display purposes.
External CallerID Number¶
Outbound calls from this user will come from the number selected here. If nothing is selected, they will come from the accounts default callerID
Call Timeout¶
The call timeout for the users call behaviors. This is described in detail here
Forward Behavior¶
How inbound calls will be handled. Described here
Location¶
What physical office location is this user assigned to. This information is used for:
- Identifying what 911 information to send when the user dials 911
- When using location features such as Call Forward Location
Mailbox¶
Which mailbox will be the users primary mailbox.
| Self: | If set to self we will create a mailbox specifically for the username if one does not exist, and then assign that mailbox. |
|---|---|
| None: | The user will not have voicemail |
| Any other value: | |
| The selected mailbox will be assigned to the user. | |
A users primary mailbox is given special consideration.
- Only the primary mailbox is checked when dialing in via *86
- Only messages in the primary mailbox will activate MWI indicators on their devices
Email to send notifications¶
This is described in detail here
Email to send voice message¶
This is described in detail here
Fax Extension¶
Here you can assign the user to a fax service. This will enable sending of faxes from their portal and mobile application.
OnCall remind minutes¶
This is described in detail here
OnCall Remind Email¶
This is described in detail here
Outbound SMS Number¶
This is the number that SMS messages from the user will come from
Note
only matters if the user is SMS Enabled
Mobile Signaling¶
Controls what transport the RingRx mobile app uses. Unless you are certain about what you are doing, this should not be changed
Enable SMS¶
Controls if the user is allowed to send/receive SMS messages
SMS Auto Responder Enable¶
Enables automatic responses to inbound direct SMS messages.
SMS Auto Response text¶
What text should be sent in reply to an inbound sms
Important
SMS Auto responses are ONLY sent back to direct SMS messages. Group messages and internal messages will not receive an auto-response. We also limit each auto-response to 1 message every 30 seconds per phone number to prevent auto-response loops and spam
Call Recording¶
Controls if/when the users calls will be recorded
| None: | None of the users calls will be recorded |
|---|---|
| Inbound: | Only Inbound calls TO the user will be recorded |
| Outbound: | Only outbound calls FROM the user will be recorded |
| Both: | All calls from or to the user will be recorded |
Important
Consult local laws about call recording before setting this.
Play Recording Announcement¶
On inbound calls to the user, a prompt will be played indicating the call will be recorded.
Role¶
What permissions the user will have
| User: | The user may login as themselves to the portal, use the mobile app and otherwise participate in the system |
|---|---|
| Admin: | The user has all the rights of a user but also has access to control the account settings and create/delete configurations |
| Fax: | This is ONLY used for accounts bound to a fax machine. This should not be set manually |
Mailbox delegations¶
Here you can delegate other users mailboxes to this user.
This is described here