Faxes

Faxes are fax services controlling how inbound/outbound fax communications are handled

Fax parameters

Fax Name

A descriptive name for this fax service

Extension

The extension number for this fax service

Default CallerID

What number will be shown for outbound faxes

Default Format

What format faxes should be stored and delivered in.

PDF:Faxes will be stored in Adobe PDF compatible format
TIF:Faxes will be stored in their native TIF format.

Note

Outbound faxes in the outbox and sent folders will always be stored in fax-compatible TIF format

Destination Type

Where we will deliver inbound faxes to this service

Mailbox:Faxes will be deposited in the mailbox
Email:Faxes will be delivered to the specified email address on the fax service
Fax Machine:Faxes will be stored in the mailbox and relayed to the fax user account created to match this service.

Destination Email

What email faxes should be sent to. This will include the fax as an attachment and may not be HIPAA compliant

  • Multiple emails can be separated by commas

Note

This is only used if delivery type is email

Destination Mailbox

What mailbox will be used for storage and processing

Self:If set to self we will create a mailbox specifically for the fax service if one does not exist, and then assign that mailbox.
None:The fax will not have a mailbox. Only valid with email delivery type
Any other value:
 The selected mailbox will be assigned to the fax account.

Note

You can assign a users mailbox to be used for their own fax service if you so desire.

Notification Email

An email address that will receive a notification of a new fax, but not its contents. This does not contain any PHI. You will need to view the fax from the portal or mobile app.

Notify of failure

The notification email will receive an email when a fax fails to be sent or received. The notification will contain as much information as we could collect about the failure.